Concerns and Commendations

The Banff Mineral Springs Hospital appreciates your feedback! The information you submit assists us to improve our service and is treated in accordance with our privacy policy.

Feedback Form

PLEASE NOTE:  The security of the information you provide via this survey cannot be guaranteed.  We ask that you do not include personal health information in any of your comments.  Should you wish to discuss your experience in detail, please contact the Office of the Executive Director at 403-760-7204.

Covenant Health protects the privacy of individuals receiving health services in accordance with the Health Information Act. To properly review and resolve concerns, we work with the patient, resident or an authorized representative (usually a close family member), to gather and share information about the services received. Personal or health information collected will only be used for the purpose of tracking, follow up, communications and trending. Information is collected pursuant to section 33 of the Freedom of Information and Protection of Privacy Act and sections 1824 of the Health Information Act, as applicable.